This Privacy Policy explains what personal information jilievo collects from Filipino players, how we use it, who we share it with, and what rights you have over your own data. Please read this page carefully before registering an account.
Last reviewed: 2025. This policy applies to all registered users of the jilievo platform in the Philippines.
1. Information We Collect
When you register an account on jilievo, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and preferred payment details. We also collect information generated through your use of the platform, such as login timestamps, device type, browser information, IP address, and in-game activity records. This technical data helps us maintain platform security, detect suspicious activity, and ensure that each session runs smoothly on your mobile device. Payment-related information — including transaction amounts, payment method identifiers, and processing timestamps — is collected to facilitate deposits and withdrawals in Philippine pesos. We do not store full card numbers or sensitive authentication credentials on our servers; these are handled directly by our payment processing partners under their own security standards. All information collected is limited to what is genuinely necessary to operate your account and deliver the services you have requested. We do not collect data about your activity on other websites or platforms outside of jilievo.
2. How We Use Your Information
The personal data we collect is used primarily to create and manage your jilievo account, process your deposits and withdrawals in PHP, and provide customer support when you need assistance. We also use your information to verify your identity and age in compliance with Philippine regulations, and to detect and prevent fraud, money laundering, and other prohibited activities on the platform. Platform usage data — such as game history and session logs — helps our team identify and resolve technical issues, improve the overall player experience, and ensure that games perform reliably on mobile devices across the Philippines. We may use your contact details to send you important account notifications, such as transaction confirmations, security alerts, or updates to our terms and policies; these communications are operational and not optional. Where you have given explicit consent, we may also send you promotional communications about platform features or offers — you can withdraw this consent at any time by contacting our support team. We do not use your personal data to make automated decisions that produce legal or similarly significant effects without human review. All data use is governed by the principles of purpose limitation and data minimisation.
3. Who We Share Your Data With
jilievo does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with the limited categories of service providers who are necessary to operate the platform, including payment processors who handle PHP transactions, identity verification services used to confirm your age and identity, and technical infrastructure providers who host and maintain the platform's systems. All third-party service providers who receive your data are contractually required to handle it securely, use it only for the specific purpose for which it was shared, and comply with applicable data protection standards. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines where we are legally required to do so, or where disclosure is necessary to protect the rights, safety, or property of jilievo or its users. In the event that jilievo undergoes a business restructuring or change of ownership, your personal data may be transferred as part of that process, and you will be notified in advance where required by law. We do not transfer your personal data to countries outside the Philippines unless adequate data protection safeguards are in place.
4. How Long We Keep Your Data
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, in order to comply with our legal and regulatory obligations under Philippine law. Transaction records and account activity logs are typically retained for a minimum of five years following the closure of your account, in line with anti-money laundering and financial record-keeping requirements applicable to online gaming platforms in the Philippines. Data that is no longer required for any legitimate purpose is securely deleted or anonymised in accordance with our internal data retention schedule. If you request the deletion of your account and personal data, we will process your request promptly and confirm the outcome, subject to any legal obligations that require us to retain certain records. Anonymised or aggregated data — which cannot be used to identify you — may be retained indefinitely for platform analytics and improvement purposes. You may contact our support team at any time to ask about the specific retention period applicable to your account data.
5. Your Rights Over Your Personal Data
As a registered player on the jilievo platform, you have a number of rights in relation to the personal data we hold about you. You have the right to request access to your personal data, to receive a copy of the information we hold, and to ask us to correct any inaccuracies. You also have the right to request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal obligations. Where we process your data based on your consent — such as for promotional communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. You may also object to certain types of processing or request that we restrict how we use your data while a complaint or query is being resolved. To exercise any of these rights, please contact our support team directly; we will respond to all valid requests within a reasonable timeframe and in accordance with applicable Philippine data protection law. If you are not satisfied with our response, you have the right to raise a complaint with the relevant data protection authority in the Philippines.
6. Cookies and Tracking Technologies
The jilievo platform uses cookies and similar tracking technologies to ensure that the platform functions correctly, to remember your session and preferences, and to gather anonymised analytics data that helps us understand how Filipino players use the platform. Essential cookies — those required for the platform to operate — are placed automatically when you access the site and cannot be disabled without affecting your ability to use the platform. Analytics cookies, which help us measure page performance and identify areas for improvement, are used in anonymised form and do not identify you personally. We do not use third-party advertising cookies or tracking pixels that share your browsing behaviour with external advertisers. You can manage your cookie preferences through your browser settings at any time; however, disabling essential cookies may prevent certain platform features from working as expected. For more information about the specific cookies used on the jilievo platform, please contact our support team or visit the FAQ page.
7. How We Keep Your Data Secure
jilievo takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, loss, alteration, or disclosure. All data transmitted between your device and the jilievo platform is encrypted using industry-standard protocols, and access to personal data within our systems is restricted to authorised personnel on a need-to-know basis. Payment data is handled by PCI-compliant payment processors, and we do not store sensitive financial credentials on our own servers. We conduct regular reviews of our security practices and update our systems in response to emerging threats and vulnerabilities. In the event of a data breach that is likely to affect your rights or interests, we will notify you and the relevant Philippine authorities as required by law, and we will take immediate steps to contain and remediate the incident. You also play an important role in keeping your account secure — please ensure that your password is strong and unique, and that you log out of your account when using shared or public devices.
8. Changes to This Privacy Policy
jilievo reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make changes, the updated policy will be published at this URL and the "last reviewed" date at the top of the page will be updated accordingly. We encourage all Filipino players to check this page periodically to stay informed about how we handle their personal data. If a change is material — meaning it significantly affects your rights or how we use your data — we will make reasonable efforts to notify you through your registered contact details before the change takes effect. Continued use of the jilievo platform after any update constitutes your acceptance of the revised Privacy Policy. If you have questions about any aspect of this policy, please visit the FAQ page or contact our support team directly.
This Privacy Policy should be read alongside the Terms and Conditions. Both documents govern your use of the jilievo platform in the Philippines.
Quick answers to the most frequent privacy-related questions from players across the Philippines.
No — jilievo does not sell, rent, or trade your personal information to any third party for commercial or marketing purposes. Your data is shared only with the limited service providers who are necessary to operate the platform, such as payment processors and identity verification services, and all of these partners are contractually bound to handle your data securely. We collect only the information needed to run your account and deliver the services you have requested, and we do not share it beyond what is strictly necessary. If you have concerns about how your data is being used, you can contact our support team at any time to ask for clarification. Your privacy is a priority for us, and we are committed to being transparent about our data practices for all Filipino players on the platform.
You can request a copy of the personal data we hold about you by contacting our support team directly through the platform. We will verify your identity before processing the request to ensure that your data is not disclosed to anyone other than you. Once your identity has been confirmed, we will provide you with a summary of the information we hold, the purposes for which it is used, and the categories of third parties with whom it has been shared. We aim to respond to all data access requests within a reasonable timeframe in accordance with applicable Philippine data protection law. If you believe that any of the information we hold is inaccurate or incomplete, you can also request a correction at the same time. There is no charge for making a data access request, and you are entitled to make this request at any time during or after your use of the platform.
When you close your jilievo account, we will retain certain records for the minimum period required by Philippine law — typically five years for transaction and account activity data, in line with anti-money laundering and financial record-keeping obligations. Data that is not subject to a legal retention requirement will be securely deleted or anonymised within a reasonable period following account closure. If you request the deletion of your personal data at the time of account closure, we will confirm which data can be deleted immediately and which must be retained for legal compliance purposes. Anonymised data — which cannot be linked back to you — may be retained indefinitely for platform analytics. You can contact our support team at any time to ask about the specific data retention practices that apply to your account. We are committed to handling your data responsibly even after your account has been closed.
Registration is free and takes under five minutes. Once you have read this Privacy Policy and our Terms and Conditions, you can create your account and start exploring fish games, bingo, and arcade titles — all built for Filipino players with PHP payments and mobile-first access.